Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, complete with all accessories, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at service@ververay.com. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, or if you receive the wrong item. We will review the issue and help with the next steps.

Exceptions / non-returnable items

For hygiene and safety reasons, opened or used personal-care devices may not be eligible for return unless there is a confirmed product issue. Sale items and gift cards are not eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may need additional time to process the refund.

If you have any return questions, please contact us at service@ververay.com.