Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, complete with all accessories, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at service@ververay.com. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, or if you receive the wrong item. We will review the issue and help with the next steps.

European Union & United Kingdom 14-Day Cooling-Off Period (Right of Withdrawal)

Notwithstanding the above, if merchandise is being shipped into the European Union or the United Kingdom, you have the statutory right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, complete with all accessories, and in its original packaging. You will also need the receipt or proof of purchase.

Hygiene & Health Protection Exceptions: In accordance with applicable EU and UK consumer protection laws (Directive 2011/83/EU and UK Consumer Contracts Regulations), personal care and wellness devices (such as LED face masks, eye masks, and scalp care caps) that have been unsealed or used after delivery are exempt from the right of return for reasons of hygiene and health protection, unless defective.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may need additional time to process the refund.

If you have any return questions, please contact us at service@ververay.com.