Warranty & Product Support

Ververay provides product support for orders placed through Ververay.com.

If you have a question about your product or believe it may have a product issue, contact us so that we can review the circumstances and explain the available next steps.

Before Requesting Support

Before contacting us, review the instructions supplied with your product and confirm that it has been set up and used as directed.

Stop using the product if it appears damaged, does not operate as expected or causes discomfort.

Information To Provide

To help us review your request, please provide:

• Your order number or proof of purchase
• The product name
• A description of the issue
• Relevant photos or videos, where appropriate

Additional information may be requested when needed to understand the issue.

Support Review

Each request is reviewed based on the product, order information, supplied instructions and circumstances reported.

Available support may include troubleshooting guidance or another appropriate resolution after review. This page does not guarantee a particular repair, replacement or refund outcome.

Limitations

Product support may be limited where an issue results from:

• Use that is inconsistent with the supplied instructions
• Unauthorized disassembly, alteration or repair
• Accidental damage
• Improper storage or handling
• Normal wear or cosmetic changes from regular use

Any applicable consumer rights remain unaffected.

Product-Specific Warranty Information

Warranty coverage, where applicable, may vary by product and sales location. Any confirmed product-specific warranty information should be reviewed with the relevant product documentation or order information.

Contact Product Support

Email: service@ververay.com

Include your order number and product details so that the support request can be reviewed.