Frequently Asked Questions (FAQ)
Frequently Asked Questions
Welcome to the Ververay Help Center. Here you'll find answers to the most common questions regarding our red light therapy devices, usage routines, safety, shipping, and warranty policies.
1. About Red Light Therapy & Technology
How does Ververay red light therapy work?
Ververay devices utilize clinically calibrated wavelengths—primarily 630nm/660nm visible red light and 850nm near-infrared light. Red light works at the surface to support natural collagen renewal and a revitalized glow, while near-infrared light penetrates deeper into tissue to support relaxation, microcirculation, and everyday body recovery.
How often should I use my Ververay device?
We recommend 10 to 15 minutes per session, 3 to 5 times per week. Consistency is key to achieving optimal, long-lasting wellness and skincare results.
When can I expect to see results?
Most users report feeling refreshed and relaxed right after their first few sessions. Noticeable cosmetic improvements in skin smoothness, firmness, and overall radiance typically develop with consistent use over 4 to 8 weeks.
2. Safety & Usage Guidance
Is light therapy safe for everyday at-home use?
Yes. Ververay devices are completely UV-free, non-invasive, and do not emit harmful heat. They are crafted from skin-friendly, food-grade materials and engineered for safe home routines. Avoid staring directly into the light emitters during operation, and use the included protective eye inserts when using facial masks.
Can I use skincare products or serums before my session?
For best light penetration, we recommend using your device on clean, dry skin. After your session is complete, you can apply your favorite serums, moisturizers, or eye creams to lock in hydration.
Who should consult a doctor before use?
Please consult a healthcare professional before use if you are pregnant, use photosensitizing medications, have active skin conditions, or have any medical concerns regarding light exposure.
3. Orders, Shipping & Returns
How long does shipping take?
Orders are processed within 1–2 business days. Standard international delivery typically arrives within 5–14 business days, while expedited delivery takes 5–10 business days. A tracking number will be emailed to you as soon as your package is dispatched.
What is your return policy?
We offer a 30-day return window for items in their original condition and packaging. To initiate a return, please reach out to our customer support team at service@ververay.com with your order number.
4. Warranty & Customer Support
Do Ververay devices come with a warranty?
Yes, every Ververay device is backed by an official 1-Year Limited Warranty covering any manufacturing or hardware defects from the date of delivery.
How can I contact customer support?
Our customer care team is available to assist with order tracking, device setup, or troubleshooting. Contact us via email at service@ververay.com. We aim to respond within 12–24 business hours.
*These statements have not been evaluated by regulatory medical authorities. Ververay products are designed for general wellness and cosmetic skincare routines and are not intended to diagnose, treat, cure, or prevent any medical condition.