Shipping and Delivery

Order Processing

Orders are typically processed within 1–2 business days. Processing times may be longer during holidays, promotional periods or periods of unusually high order volume.

Estimated Delivery

Estimated delivery is 3–12 business days after dispatch. Delivery times are estimates and may vary depending on destination, carrier operations, customs processing and other circumstances outside Ververay’s control.

Shipping Costs

Shipping costs are shown at checkout where applicable. Available delivery options and charges may vary by destination and order.

Import Duties and Taxes

Import duties and taxes vary by destination. Where these charges are not collected at checkout, they may be collected by local customs or tax authorities. Customers are responsible for charges imposed by local authorities unless otherwise stated during checkout.

Tracking

Where tracking is available, tracking information will be sent after the order has been dispatched. Tracking updates may take time to appear after shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact Ververay as soon as possible if an address needs to be corrected. Changes cannot be guaranteed after an order has entered processing or has been dispatched.

Delays, Damage or Missing Deliveries

If an order is delayed, arrives damaged or appears to be missing, contact Ververay with the order number and relevant details. Photos or other supporting information may be requested so that the issue can be reviewed with the carrier.

Contact

Email: service@ververay.com

Phone: +44 7871 564482

We typically respond within 12–48 hours.